Privacy Policy for Pristine Garment Care
At Pristine Garment Care, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, use our services, or interact with us. Your use of our services indicates your acceptance of this Privacy Policy.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include dry cleaning for suits, dresses, and delicate fabrics; laundry service for everyday wear; stain removal and garment restoration; alterations and repairs; wedding dress cleaning and preservation; commercial linen cleaning for hotels and restaurants; and collection and delivery services.
- Personal Identification Information: This includes your name, address (for collection and delivery services), email address, phone number, and payment information (e.g., credit/debit card details) when you place an order or create an account.
- Service-Related Information: Details about the garments submitted for cleaning, specific service requests (e.g., stain type, alteration needs, special instructions for delicate fabrics), and service history.
- Communication Data: Information you provide when you communicate with us via phone, email, or our online platform, including inquiries, feedback, and customer support interactions.
- Technical Data: When you access our online platform, we may automatically collect certain information about your device, browsing actions, and patterns, like IP address, browser type, operating system, and referral source. This is primarily for maintaining the security and functionality of our site.
2. How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services:
- Service Provision: To process your orders, provide dry cleaning and laundry services, manage collection and delivery schedules, and handle alterations and repairs.
- Customer Communication: To communicate with you about your orders, provide updates, respond to your inquiries, and send service-related notifications.
- Payment Processing: To process payments for services rendered securely.
- Service Improvement: To understand how our services are used, gather feedback, and improve the quality and range of our dry cleaning, laundry, and related offerings.
- Marketing (with consent): Where you have provided consent, we may send you promotional offers, news, and updates about our services. You can opt out of these communications at any time.
- Legal and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our operations.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal identification information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. These measures include physical, electronic, and managerial procedures designed to protect data from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer needed, we will securely dispose of your information.
6. Your Data Protection Rights
Under applicable data protection laws, including the GDPR, you have certain rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
7. Changes to This Privacy Policy
Pristine Garment Care may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:
Pristine Garment Care
147 Victoria Street, Suite 203,
London, Greater London, SW1E 5LE
United Kingdom